I first entered the home improvement industry in 1990. This is when I found my love for home-improvements and energy-efficiency. I became obsessed with learning everything I could from the initial appointment all the way to installation.
One of the complaints many home owners have is that the salesman and the installer are not on the same page. I, also, started noticing that many of the contractors have lost their focus on customer satisfaction and appreciation.
I believed (and still do) that the industry had, and was still changing. I firmly believed customer satisfaction and web presence; real-time, web reviews was going to be the life or death of the contractors in the future. The great thing about technology even in the home improvement business is customers can now “vote” online. By voting, I mean they can give a positive review or a negative one. For many contractors this has created a problem. For us, it is just the opposite.
I wanted to have a different kind of home improvement company. So, I decided to make the salesperson the project manager. They are in charge, and accountable for all aspects of your project. This includes sales and installation. This has eliminated most communication errors, and keeps your first contact with our company involved with you from start to finish.
Cronkhite Home Solutions